Help Centre

Frequently Asked Questions

If your question isn't answered below, please use our question form to the right.

• Broadband
  1. I've lost my Broadband settings letter, what should I do?
  2. My Broadband has been connected but I can't make it work...
  3. My broadband isn't working, what should I do?
  4. When is my broadband being connected?
• General
  1. Do I have a dedicated Account Manager?
  2. Who is my Account Manager?
• Landlines
  1. Can I block my identity on outgoing calls?
  2. How do I get MessageBank on my phone?
  3. How do I make it so that I can see number of the person calling me?
  4. My phone doesn't work, what should I do?
• Mobiles
  1. How do I access my voicemail whilst overseas?
  2. How do I activate international roaming?

Question Form